Mystery Shopper Visits

Customer satisfaction is vital to the success of your retail business.

So it is essential that each member of your staff consistently provides a level of service which meets or exceeds your customers' expectations. Only by assessing the service you are providing, from your customers' point of view, can you really know how you are performing.

A mystery shopping visit will provide you with the invaluable information you need to develop your retail shop's competitive edge and build customer loyalty

A trained and experienced member of TheRetailCoach team will visit your shop(s) posing as a customer. This visit will take place unannounced and anonymously within the month of your choice. The mystery shopper will look carefully at all aspects of your retail offering and selling skills.

For further information or to arrange a mystery shopper visit to your shop, contact us today on 01527 401726.